“We want every delivery made as efficiently, as fast and as safely as is possible.”
Updated Wednesday, 25 August 2021.
- Our courier service provider will continue to provide service.
- Tracking details will be emailed once your purchase is carefully packed and scanned.
- We will monitor and adhere to the New Zealand Government and Ministry of Health guidance and legislation.
Expect delays. As we are experiencing reduced staff levels due to the Ministry of Health COVID-19 Alert Level 4 compliance and higher than usual order volumes, delays may occur. We are also prioritising urgent essential items and dispatching non-essential orders when COVID-19 Alert Level 4 ends.
NZ Post is committed to keep New Zealand moving but will need to prioritise essential deliveries so delays may occur.
In the event of a low stock scenario, priority will be given to essential services such as the Ministry of Health, Police and Medical services. In this event, you will be given a choice of refund, alternative or backorder.
Delivery process. All courier deliveries will be ‘no signature required’ to ensure safe, contactless delivery.
Please wait before opening your door and allow time for the Courier to step back.
We recommend providing the Courier with 'authority to leave without a signature' and nominate a safe place for them to leave the delivery. Complete an Authority to Leave form at www.nzpost.co.nz/personal/receiving-mail-parcels/receiving-your-parcels/parcel-leave
Arrange redirections and redeliveries online at www.nzpost.co.nz/tools/tracking
If you have any questions, or if there is any other way we can help, please don't hesitate to ask. Contact us.