Returns and Refunds
We want you to feel as good as we do about your choice to purchase from Techexpress.
If you are not completely satisfied with your purchase, in addition to your rights as a consumer under the Consumer Guarantees Act and other applicable New Zealand consumer protection laws and regulations, you may also be eligible to return the item for a refund under Techexpress's Sale and Refund Policy (as described below).
To return an item, please contact Techexpress Customer Service for assistance 24 hours a day.
Your refund will be issued after we receive your item(s) at the Techexpress returns centre. The way your refund is processed depends on your original payment method.
Credit card refunds will be sent to the card-issuing bank within three (3) business days of receipt of the returned package.
For direct deposit payments, you will need to provide us with the following bank details:
Account Holder Name:
Bank Account Number:
Please note that refunds can only be remitted to a local bank account where the Bank Account Holder name is the same as the Billing Contact supplied when placing the order. Please allow up to three (3) business days for Techexpress to post the refund to your bank after we receive this information.
We will send you an email to the email address provided with the original order to confirm that your return has been received to the Techexpress returns centre.
Incorrect or damaged goods
If you received the wrong product or it was damaged during shipping, please contact Techexpress Customer Service for assistance 24 hours a day.
Problems with your goods
If you're having trouble with your product, please contact Techexpress Customer Service for assistance 24 hours a day.
If goods are faulty or not as described, we will refund fair and reasonable return costs. Returns under our 'change of mind' policy are the responsibility of the Buyer. If you're not sure, please contact Techexpress Customer Service for assistance 24 hours a day.