How can we help?

Techexpress NZ is a 100% online distribution business designed for speed and accuracy. To keep our prices competitive and our dispatch times lightning-fast, we handle all enquiries via our Online Contact Form.

Why we use email/helpdesk support:

• Accuracy: Technical parts often require model numbers and photos. Having these in writing ensures we provide the exact right advice for your specific device.
• Speed: Our team can review and respond to digital enquiries much faster than handling a phone queue, meaning you get your answer—and your parts—sooner.
• Record Keeping: Both you and our team will have a written record of our advice and your order details for future reference.

We monitor our helpdesk constantly during business hours and aim to respond to most enquiries within a few hours.

To maintain our rapid dispatch speeds, we operate as a delivery-only online business and do not offer a public pickup or collection service.

No. For staff security and reliable tracking, we do not offer meetups or local drop-off services. Orders are sent using professional courier services.

Add the items to your shopping cart first to activate eligible free shipping offers. The offer may not work if you use a Buy Now button, and some items may be excluded from free shipping.

Yes. We offer combined shipping where possible. Add the items to your cart before checkout so the available delivery options can be calculated together.

Your dispatch confirmation email will include a tracking link and tracking number once your order has been packed and scanned.

No. We use professional courier services and do not offer a drop-off service.

Yes, free delivery may be available when six or more eligible items are added to your shopping cart. Some items may be excluded from free shipping.

Contact us immediately and we will help investigate with the courier. Once the courier has completed its investigation, we can advise the next steps, which may include a refund or reshipment where appropriate.

No. We use tracked delivery because we want your order to arrive safely and because tracking gives both you and Techexpress NZ delivery visibility.

Yes, eligible free shipping offers apply New Zealand-wide, including rural and remote addresses where available through our courier network.

Our couriers usually have a next working day delivery target for many urban addresses. Rural and remote deliveries can take longer. Tracking details are emailed once your order has been packed and scanned.

Contact us immediately. If the order has not been delivered, we may be able to request a redirection or arrange courier depot collection. If delivery has already been made, contact the occupants of the incorrect address as soon as possible.

No. We are unable to offer same-day courier delivery. If your order is urgent, contact us and we will do what we can to prioritise dispatch.

We are unable to offer same-day delivery. If your order is urgent, contact us and we will do what we can to prioritise dispatch using the fastest practical courier option available.

Tracking information usually appears after the parcel is scanned into the carrier’s network, often later that day or the following working morning.

No. We aim to dispatch quickly, but courier delivery times are controlled by the courier provider and cannot be guaranteed. Rural and remote deliveries can take longer.

We use professional courier service providers to deliver orders throughout New Zealand, including many rural and remote addresses. The courier used may vary depending on the parcel and destination.

We are unable to guarantee Saturday delivery. In some cases, depot collection may be possible if arranged with the courier, but this depends on the courier provider and parcel status.

We cannot follow delivery instructions that may risk the parcel, such as leaving it on a doorstep, in a mailbox, or under a barbecue. Delivery options depend on the courier service used.

Yes. You may be able to save with free delivery on six or more eligible items, or by combining eligible items in one order where a combined delivery option is available.

Yes. We ship New Zealand-wide, including rural and remote addresses where available through our courier network. Rural delivery can take a little longer than urban delivery.

Please contact us as soon as possible if you notice an incorrect delivery address on your order. If your order has not yet been dispatched, we will do our best to update the address before it leaves us. If the parcel has already been packed, collected, or scanned by the courier, we may not be able to change the address, but we will still help where possible by checking whether a courier redirection or depot collection can be requested. To avoid delays, please include your order confirmation number and the correct full delivery address in your message.

Contact us and we will help check your order. Please include the email address used at checkout and any payment reference you have available.

Yes. We do not have direct access to your credit card details and we do not retain your credit card information.

For your security, we recommend placing orders online through our secure checkout rather than by phone or email.

Yes. We welcome enquiries from manufacturers, installers and businesses that need larger quantities or repeat supply.

No. We communicate order updates by email, including dispatch and tracking information.

Techexpress NZ is a 100% online distribution business designed for speed and accuracy. To keep our prices competitive and our dispatch times fast, we handle enquiries via our online contact form.

Why we use email and helpdesk support:

• Accuracy: Technical parts often require model numbers and photos. Having these in writing helps us provide the right advice for your specific device.

• Speed: Our team can review and respond to digital enquiries faster than handling a phone queue, helping you get your answer and your parts sooner.

• Record keeping: Both you and our team have a written record of our advice and your order details for future reference.

We monitor our helpdesk during business hours and aim to respond to most enquiries within a few hours.

No. We do not operate a shop, store or retail outlet. Techexpress NZ is an online business.

Techexpress NZ is a New Zealand owned and operated online business based in Palmerston North. Orders are dispatched from New Zealand.

If a product is shown as in stock, it is available here in New Zealand and ready for dispatch. Delivery timing can vary for rural and remote addresses.

Contact us immediately. Keep all packaging, including the box, satchel and protective packing. Take clear photos of the item, damage and packaging so we can investigate and advise the next steps.

We aim to issue refunds the same day we receive and process the returned item. Your bank or payment provider may take additional time to show the refund.

For your security, refunds are issued to the same payment method used for the original purchase where possible.

Contact us first and we will provide return instructions. Please include your order details and the reason for return.

We will email you when your return has been received and your refund has been processed. Contact us if you have not received a refund after receiving confirmation from us.

We confirm by email when returns are received and aim to process refunds the same day the return is checked.

Yes. We offer a 14-day change-of-mind return for unused items in original, complete and resaleable condition. Shipping fees are not refunded for change-of-mind returns. If an item is faulty or not as described, fair and reasonable return shipping costs may also be refunded.

We confirm by email as soon as returns are received. We recommend using a tracked return service because we are not liable for loss or damage while an item is being returned to us.

No. We are unable to arrange courier collection or send prepaid courier bags for returns. If goods are faulty or not as described, we refund fair and reasonable return shipping costs.

We do not offer an exchange service. Please place a new order for the item you want and return the original product according to our returns process.

Yes, if the order has not been dispatched. Contact us as soon as possible. If the order has already been dispatched, you can return it under our returns process once it arrives.

For change-of-mind returns, return shipping is the buyer’s responsibility. If goods are faulty or not as described, we refund fair and reasonable return shipping costs.

No. We do not offer repair services. We stock a wide range of retro video game console parts, tools and accessories for customers who carry out their own repairs or maintenance.