(Last updated Friday, 15 May 2020)
We will continue to dispatch all orders daily.
Our Courier Service Provider will continue to provide service.
We will continue to closely monitor and adhere to guidance and legislation provided by the New Zealand Government and the Ministry of Health.
Tracking details will be emailed once your purchase is carefully packed and scanned.
Delivery process. CourierPost couriers will knock on the door as usual and step back two metres (or as far back as safe). They will wait for someone to come to the door and greet them as usual. They will then ask for the recipient’s name (to record proof of delivery) and leave the parcel on the doorstep. The person receiving the parcel will not sign for the delivery directly.
Please wait before opening your door, to allow time for the Courier to step back.
If no one comes to the door and there is no Parcel Leave service in place, the courier will follow the standard process which is to leave a card to call, with details of the delivery and return the parcel to depot.
Once the parcel has been opened, dispose of the courier bag safely and then wash your hands with soap for at least 20 seconds.
We recommend providing the Courier with 'authority to leave without a signature' and nominate a safe place for them to leave the delivery. Complete an Authority to Leave form at https://www.nzpost.co.nz/personal/receiving-mail-parcels/receiving-your-parcels/parcel-leave
Redirections and redeliveries can also be performed online at https://www.nzpost.co.nz/tools/tracking
Delays may occur. CourierPost is committed to doing everything possible keep New Zealand moving but will need to prioritise essential deliveries (blood, medical supplies, food & other essential items) so delays may occur.
In the event of a low stock scenario, priority will be given to essential services such as Police and Medical services. In this event, you will be given a choice of refund, alternative or backorder.
If you have any questions, or if there is any other way we can help, please don't hesitate to ask.